Return & Shipping Policy

At Smell of Rain, each fragrance is carefully handled due to the delicate and personal nature of perfume products. Because perfumes are considered consumable personal-use items and are subject to shipping and safety restrictions, all sales are final.

​

​

No Refunds, Returns, or Exchanges

We do not offer:

• Refunds

• Returns

• Exchanges

• Order cancellations once shipped

This policy applies to:

• Full-size perfumes

• Samples and discovery sets

• Custom fragrance formulations

• Limited edition or made-to-order products

​

​

Why We Cannot Accept Returns

Due to hygiene, safety, and shipping regulations surrounding fragrance products containing alcohol and flammable materials, returned perfumes cannot be restocked or resold once they leave our facility.

We encourage customers to carefully review product descriptions, notes, sizing, and ingredient information before purchasing.

​

​

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 5 days of delivery at [contact us]

Please include:

• Your order number

• Photos of the damaged package/product

• A brief description of the issue

If approved, we may offer a replacement or store credit at our

discretion.

​

​

Lost or Delayed Packages

Smell of Rain is not responsible for:

• Carrier delays

• Lost or stolen packages marked as delivered

• Incorrect shipping addresses submitted at checkout

Please ensure your shipping information is accurate before placing your order.

​

​

Custom Fragrance Services

Custom perfume formulation services are non-refundable once work has begun. Due to the personalized nature of formulation and scent development, all custom projects are considered final sale.

​​

​

Shipping Policy

At Smell of Rain, we carefully package and ship all fragrance products to ensure they arrive safely. Due to the nature of perfume products, shipping timelines and methods may vary.

​

​

Order Processing

Orders are typically processed within 3–7 business days unless otherwise noted. Custom fragrance formulation orders may require additional production time depending on the complexity of the project.

Processing times do not include weekends or holidays.

​

​

Shipping Methods

Orders may be fulfilled and shipped by:

• Smell of Rain directly

• Trusted third-party fulfillment and shipping partners

Shipping carriers may vary depending on destination, product type, and shipping availability.

​

​

Perfume Shipping Restrictions

Because perfumes contain alcohol and are classified as flammable materials, certain shipping restrictions may apply:

• Some regions or countries may not be eligible for perfume shipment

• Delivery times may be longer due to carrier regulations

• Air shipping restrictions may apply to certain products

We reserve the right to cancel orders that cannot legally or safely be shipped to the provided destination.

​

​

Tracking Information

Tracking information will be provided once your order has shipped when available. Some shipments fulfilled through third-party services may experience slight delays in tracking updates.

​

​

Incorrect Addresses

Customers are responsible for entering accurate shipping information at checkout. Smell of Rain is not responsible for orders shipped to incorrectly entered addresses.

If an order is returned due to an incorrect address, additional shipping fees may apply before reshipment.

​

​

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, Smell of Rain is not responsible for:

• Shipping delays

• Lost packages

• Stolen packages marked as delivered

• Carrier-related delivery issues

Please contact the shipping carrier directly for delivery claims when applicable.

​

​​

​

Damaged Shipments

If your order arrives damaged, please contact us within 5 days of delivery with:

• Your order number

• Photos of the damaged item and packaging

We will review the issue and determine an appropriate resolution.

​​

​

​

Contact

For any order concerns [please contact us]